About Tata Protect
At Tata Motors, we believe in going above and beyond to empower your success and maximise your profits. Our comprehensive range of exceptional services is meticulously crafted to cater to your every requirement, whether it is seamless repairs, uninterrupted productivity, and swift issue resolution. Offered under the umbrella of Tata Protect, these services have been precisely tailored to address all your transportation and delivery needs. Protect your uptime and performance with Tata Protect and effortlessly elevate your business to new heights.
Host of services
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TATA Zippy
At Tata Zippy, we aim to address and resolve 90% of customer complaints within 48 hours. We value our customers. Hence we ensure a seamless ownership experience with prompt and efficient assistance.
With this process, we monitor and ensure seamless performance in providing customer and product support for our new models (or top 3 models based on volume) in the country during the warranty period.
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TATA Shield
We prioritize timely and efficient support in times of inconvenience and frustration caused by accidents. We strive to get your vehicles back on the road as early as possible to ensure your peace of mind and convenience.
With Tata Shield, we employ a holistic process with utmost dedication to ensure minimum amount of downtime for our customers’ damaged vehicles. We aim to restore and have 90% of these vehicles back on the roads within 60 days.
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TATA Genuine parts - vital parts availability
We make sure that TATA Genuine Parts are readily available and accessible for our newly launched models or our top 3 models based on volume. In order to provide our customers with round-the-clock accessibility of selected TATA Genuine Parts, we employ a process of utmost care across the country.
We prioritize your satisfaction and peace of mind. We are committed to ensure the 100% availability of crucial parts, so that our customers can address their vehicle maintenance and repair needs to us.
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TATA Alert
Experiencing a vehicle breakdown can be stressful and inconvenient. At Tata Motors, we assure our customers that we are ever-ready and equipped to address and resolve such situations with utmost urgency. Our reliable support system helps minimise the disruption caused by breakdowns to try and get your vehicle back on the road as soon as possible. We value our customers and their satisfaction, and are available to assist you in times of urgency.
Through TATA Alert, we provide our customers with reliable onsite and breakdown assistance infrastructure at our workshops. Providing quick and efficient assistance is our goal with which we aim to restore 85% of breakdown vehicles within a 72 hour time frame.
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Express Service
We understand that every second counts in an emergency and we aim to reduce the amount of inconvenience caused by repairs. We try to provide our customer with a seamless and advanced service experience using our dedicated resources and efficient workflow. We prioritize your satisfaction and convenience, and are determined to deliver quality service and our utmost attention to your vehicle.
Our expert service has been created keeping in mind the needs of our customer and to ensure the shortest possible downtime for minor repairs and selected scheduled services. We achieve this by dedicated express bays, special tools, exclusive manpower, and readily available parts in our authorised workshops. We intend to complete 85% of tasks within the timeframe of 8 hours under the express service category.
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Value added services
Our Value Added Services have been developed with sincere care for our customers and to assure them of our dedication to successfully handle the maintenance and upkeep of their cars on their behalf. We aim to minimize downtime for your vehicle while ensuring its peak performance.
To do this, we offer AMC (Annual Maintenance Contract) or service packages that are tailored to your vehicle's specific requirements. Our goal is to provide you with convenience and peace of mind by covering at least 50% of vehicles under these packages. You can rely on us to ensure the durability and effectiveness of your car so you can focus on what's important to you.
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Customer complaint resolution
We understand the importance of prompt resolution, and thus we closely monitor each complaint within a specific timeframe until it is satisfactorily resolved. When it comes to customer complaint handling, we try to reach a 90% resolution rate in 72 hours or less. Your happiness and trust in our services are extremely important to us, and we are devoted to responding to your complaints in a timely and effective manner. We value your input and see it as an opportunity to improve and provide you with the great customer service you deserve.
The concerns and feedback of our customers are of great importance to us. We have built a customer-centric process which ensures that every concern and complaint receives the attention it deserves. All customer complaints are registered with our Customer Assistance Center (CAC), whether they are received through email, phone, Facebook, or other channels.
At Tata Zippy, we aim to address and resolve 90% of customer complaints within 48 hours. We value our customers. Hence we ensure a seamless ownership experience with prompt and efficient assistance.
With this process, we monitor and ensure seamless performance in providing customer and product support for our new models (or top 3 models based on volume) in the country during the warranty period.
We prioritize timely and efficient support in times of inconvenience and frustration caused by accidents. We strive to get your vehicles back on the road as early as possible to ensure your peace of mind and convenience.
With Tata Shield, we employ a holistic process with utmost dedication to ensure minimum amount of downtime for our customers’ damaged vehicles. We aim to restore and have 90% of these vehicles back on the roads within 60 days.
We make sure that TATA Genuine Parts are readily available and accessible for our newly launched models or our top 3 models based on volume. In order to provide our customers with round-the-clock accessibility of selected TATA Genuine Parts, we employ a process of utmost care across the country.
We prioritize your satisfaction and peace of mind. We are committed to ensure the 100% availability of crucial parts, so that our customers can address their vehicle maintenance and repair needs to us.
Experiencing a vehicle breakdown can be stressful and inconvenient. At Tata Motors, we assure our customers that we are ever-ready and equipped to address and resolve such situations with utmost urgency. Our reliable support system helps minimise the disruption caused by breakdowns to try and get your vehicle back on the road as soon as possible. We value our customers and their satisfaction, and are available to assist you in times of urgency.
Through TATA Alert, we provide our customers with reliable onsite and breakdown assistance infrastructure at our workshops. Providing quick and efficient assistance is our goal with which we aim to restore 85% of breakdown vehicles within a 72 hour time frame.
We understand that every second counts in an emergency and we aim to reduce the amount of inconvenience caused by repairs. We try to provide our customer with a seamless and advanced service experience using our dedicated resources and efficient workflow. We prioritize your satisfaction and convenience, and are determined to deliver quality service and our utmost attention to your vehicle.
Our expert service has been created keeping in mind the needs of our customer and to ensure the shortest possible downtime for minor repairs and selected scheduled services. We achieve this by dedicated express bays, special tools, exclusive manpower, and readily available parts in our authorised workshops. We intend to complete 85% of tasks within the timeframe of 8 hours under the express service category.
Our Value Added Services have been developed with sincere care for our customers and to assure them of our dedication to successfully handle the maintenance and upkeep of their cars on their behalf. We aim to minimize downtime for your vehicle while ensuring its peak performance.
To do this, we offer AMC (Annual Maintenance Contract) or service packages that are tailored to your vehicle's specific requirements. Our goal is to provide you with convenience and peace of mind by covering at least 50% of vehicles under these packages. You can rely on us to ensure the durability and effectiveness of your car so you can focus on what's important to you.
We understand the importance of prompt resolution, and thus we closely monitor each complaint within a specific timeframe until it is satisfactorily resolved. When it comes to customer complaint handling, we try to reach a 90% resolution rate in 72 hours or less. Your happiness and trust in our services are extremely important to us, and we are devoted to responding to your complaints in a timely and effective manner. We value your input and see it as an opportunity to improve and provide you with the great customer service you deserve.
The concerns and feedback of our customers are of great importance to us. We have built a customer-centric process which ensures that every concern and complaint receives the attention it deserves. All customer complaints are registered with our Customer Assistance Center (CAC), whether they are received through email, phone, Facebook, or other channels.
